Shipping Policy

At KnifeShopOnline, we understand that precision matters – both in our blades and in our service. Whether you’re outfitting for your next outdoor adventure or adding to your collection, our shipping and returns policies are designed with the same attention to detail that goes into crafting our premium knives.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Note: We currently ship worldwide except to certain Asian countries and remote locations. During checkout, our system will automatically confirm if we can deliver to your address.

International Shipping Considerations

International customers are responsible for any customs duties, taxes, or import fees. Delivery times may vary based on customs processing in your country. Please check your local knife laws before ordering.

Returns & Exchanges

We stand behind every blade that leaves our Nevada facility. If your purchase doesn’t meet expectations, our straightforward returns process ensures resolution with the precision of a honed edge.

Our Return Promise

• 15-day return window from delivery date for most items
• Items must be in original condition: unused, with all packaging and documentation
• No hidden restocking fees

Step-by-Step Return Process

1. Initiate Your Return

Contact our Las Vegas team within 15 days of delivery at [email protected] with:

• Order number
• Product name (e.g., “Bushcraft Pro Knife – Olive Wood Handle”)
• Reason for return
• Whether you prefer refund or exchange

2. Receive Authorization

Within 24 business hours, we’ll email:

• Return Authorization Number (RMA)
• Prepaid shipping label (for defective items)
• Instructions for safe knife packaging (blade protection required)

3. Ship Your Return

For non-defective returns:

• Pack items securely in original packaging
• Include all accessories (sheaths, certificates, etc.)
• Affix the RMA number visibly on the package
• Ship to our Nevada facility via trackable service

Return Address:
KnifeShopOnline Returns
2068 Hickory Ridge Drive
Las Vegas, NV 89101
United States

Refund Processing

Upon receipt and inspection (typically 3-5 business days):

• Refund Method: Original payment (credit card/PayPal)
• Processing Time: 3-10 business days (varies by financial institution)
• Deductions: Original shipping fees non-refundable; return shipping deducted unless item defective

Exchange Process

• We’ll ship your replacement once return is received
• Price differences handled via partial refund or invoice
• International customers may incur additional shipping fees

Damaged or Incorrect Items

If your Japanese pocket knife or straight razor arrives damaged:

1. Photograph packaging and product within 48 hours
2. Email images to [email protected] with RMA request
3. We’ll expedite replacement shipping at no cost