At KnifeShopOnline, we stand behind our premium blades and accessories with the same unwavering commitment to quality that goes into forging them. Should your purchase not meet expectations, our straightforward returns process ensures resolution with the precision of a honed edge.

Our Return Promise

We accept returns within 15 days of delivery for most items in original condition (unused, with all packaging and documentation). Like a trusted multi-tool, our policy is designed for your convenience while maintaining the integrity of our collection.

Important Note:

For safety and legal compliance, the following items cannot be returned:

  • Opened/used safety razors and shaving accessories
  • Personalized/custom-engraved knives
  • Items from our “Traditionals” collection with broken seals

Step-by-Step Return Process

1. Initiate Your Return

Contact our Las Vegas team within 15 days of delivery at [email protected] with:

  • Order number
  • Product name (e.g., “Bushcraft Pro Knife – Olive Wood Handle”)
  • Reason for return
  • Whether you prefer refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear KnifeShopOnline Team, I would like to initiate a return for: Order Number: [Insert] Product: [Product Name/SKU] Reason: [Defective/Not as Described/Change of Mind] [ ] I prefer a refund [ ] I would like to exchange for: [Product Name] Shipping Address Confirmation: [Your Name] [Address] [City, State, ZIP] [Country] Sincerely, [Your Name] [Your Email]

2. Receive Authorization

Within 24 business hours, we’ll email:

  • Return Authorization Number (RMA)
  • Prepaid shipping label (for defective items)
  • Instructions for safe knife packaging (blade protection required)

3. Ship Your Return

For non-defective returns:

  • Pack items securely in original packaging
  • Include all accessories (sheaths, certificates, etc.)
  • Affix the RMA number visibly on the package
  • Ship to our Nevada facility via trackable service

Return Address:
KnifeShopOnline Returns
2068 Hickory Ridge Drive
Las Vegas, NV 89101
United States

Refund Processing

Upon receipt and inspection (typically 3-5 business days):

  • Refund Method: Original payment (credit card/PayPal)
  • Processing Time: 3-10 business days (varies by financial institution)
  • Deductions: Original shipping fees non-refundable; return shipping deducted unless item defective

Exchange Process

For exchanges (subject to availability):

  1. We’ll ship your replacement once return is received
  2. Price differences handled via partial refund or invoice
  3. International customers may incur additional shipping fees

Military & Tactical Knives Note: Age verification may be required for exchanges per US knife laws.

Damaged or Incorrect Items

If your Japanese pocket knife or straight razor arrives damaged:

  1. Photograph packaging and product within 48 hours
  2. Email images to [email protected] with RMA request
  3. We’ll expedite replacement shipping at no cost

Why Our Community Trusts Us

Just as our bushcraft knives are built for reliability, our returns process is designed for:

  • Transparency: No hidden restocking fees
  • Security: Encrypted data handling throughout
  • Expertise: Blade specialists review each return

For urgent inquiries about your return status, contact our Las Vegas team at +1 (702) 555-KNIF (5643) during business hours (PST).

Because your satisfaction should be as razor-sharp as our products.