At KnifeShopOnline, we’re passionate about connecting blade enthusiasts worldwide with premium craftsmanship. Whether you’re a collector, outdoorsman, or gentleman seeking fine shaving tools, our FAQ is designed to answer your questions about our products, shipping, and services. Can’t find what you need? Contact our Las Vegas-based team at [email protected].

Product Questions

What types of knives do you specialize in?
We curate premium blades across multiple categories including:
  • Bushcraft & Survival knives for outdoor adventures
  • Japanese pocket knives and Laguiole pieces for collectors
  • Military & Tactical knives for professionals
  • Gentleman’s knives and shaving accessories (straight razors, safety razors)
  • Everyday Carry (EDC) and traditional pocket knives
  • Specialized tools like machetes and multi-tools
Each piece is selected for its craftsmanship and functional excellence.
Are your knives suitable for beginners?
Absolutely! We offer options for all skill levels:
  • Pocket knives for children (with appropriate safety features)
  • Entry-level EDC knives with user-friendly designs
  • Beginner-friendly shaving kits with safety razors
Our product descriptions clearly indicate skill level recommendations.
How do I maintain my knife or razor?
Proper care ensures longevity:
  • Carbon steel blades: Regular oiling to prevent rust
  • Straight razors: Store dry and strop before each use
  • Pocket knives: Periodic lubrication of moving parts
  • All blades: Clean after use, especially with hunting knives
Specific care instructions accompany each product.
Pro Tip: Combine multiple items like neck knives and shaving accessories in one order to qualify for free shipping while maintaining quick delivery times.

Shipping & Delivery

What are my shipping options?
We offer two premium services from our Las Vegas headquarters:
  • Expedited Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking and secure handling
  • Free Economy Shipping: 15-25 business days via EMS for orders over $50 (excludes some Asian/remote regions)
All orders typically process within 1-2 business days.
Do you ship internationally?
Yes! We deliver worldwide* with customs-conscious packaging:
  • All import fees calculated at checkout
  • Region-specific handling of regulations (especially for tactical/military knives)
  • Discreet packaging available for urban deliveries
*Excluding certain Asian countries and remote regions. Email us for specific country inquiries.
How are knives packaged for shipping?
Every blade leaves our facility with the same care that went into its forging:
  • Secure, padded packaging to prevent movement
  • Protective sleeves for straight razors and delicate pieces
  • Discreet outer packaging when requested
  • Compliance with all carrier safety regulations

Payments & Accounts

What payment methods do you accept?
We accept all major payment options:
  • Visa, MasterCard, JCB credit/debit cards
  • PayPal for secure transactions
All payments are processed through encrypted channels.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers. For added security, we recommend PayPal for international transactions.
Can I create an account to track orders?
Currently, we operate as a guest checkout system for streamlined service. All order confirmations and tracking information are sent directly to your email. Future account features are in development!

Returns & Exchanges

What’s your return policy?
We offer a 15-day satisfaction guarantee:
  • Items must be unused and in original packaging
  • Return shipping costs are the customer’s responsibility
  • Refunds processed within 5 business days of receipt
  • Exchanges available for defective items
Note: Special restrictions apply to customized or sharpened items.
What if my knife arrives damaged?
Contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and may request the damaged item be returned (at our expense) for quality control purposes.
Can I return restricted items?
Due to international regulations, some items (particularly tactical/military knives) may have restricted return eligibility. These cases are handled individually – please contact us before initiating a return of specialized blades.

Legal & Compliance

Are there age restrictions for purchases?
Yes, all knife purchases require you to be 18+ years old (21+ in some jurisdictions). By completing your order, you confirm you meet all local legal requirements for blade ownership.
How do you handle customs regulations?
Our team has extensive experience with international knife shipments:
  • All documentation prepared for smooth clearance
  • Clear product descriptions for customs officials
  • Advance calculation of import fees at checkout
However, ultimate responsibility for compliance with local laws rests with the purchaser.
Pro Tip: For fastest delivery of survival knives or bushcraft tools, choose our Expedited Standard Shipping and ensure your shipping address is complete and accurate.

Still have questions? Our Las Vegas-based knife experts are ready to assist at [email protected] or at our physical address: 2068 Hickory Ridge Drive, Las Vegas, NV 89101. We don’t just sell knives – we deliver tools for life’s adventures.